POLICIES

BOOKING POLICIES

DEPOSIT

A deposit is required to secure your appointment. Your booking is not confirmed until the required deposit has been received. The remaining balance is due on the day of your appointment.

CANCELATIONS & RESCHEDULING

If you need to cancel or reschedule, please give as much notice as possible. Any cancellation fee or amount retained from a deposit will be limited to what is reasonable in relation to the loss caused by the cancellation.

LATE ARRIVALS

Please arrive on time for your appointment. Late arrival may reduce your appointment time or, where the service can no longer be completed safely or without affecting another client, the appointment may need to be rescheduled.

HAIR PREPARATION

Unless stated otherwise in your service description, please arrive with your hair clean, fully detangled and free from heavy oils or styling products.

HAIR INCLUDED

Hair is only included where this is clearly stated in the individual service description. Please check your chosen service carefully before booking.

APPOINTMENTS

Please book the correct service, style and length required. If you are unsure which service to select, please contact Styled by Krissy before booking.

SBK KOLLECTION - ORDERS & RETURN POLICY

ORDERS

Please check your chosen texture, length, colour and quantity carefully before placing your order.

RETURNS & CANCELLATIONS

For eligible online purchases, customers may have the right to cancel within 14 days of receiving their order. Any exclusions will only apply where permitted by UK consumer law.

CUSTOM/PERSONALIZED ORDERS

Products that are made or customised specifically to your requirements may not qualify for the standard change-of-mind cancellation right. This does not affect your rights if the product is faulty or not as described.

Hygiene

Where a product is supplied sealed for hygiene or health-protection reasons, the right to change your mind may be lost once that seal has been broken, where the legal hygiene exception applies.

FAULTY OR INCORRECT ITEMS

If you receive an item that is faulty, damaged or not as described, please contact us as soon as possible with your order number and clear photographs. Your statutory consumer rights are not affected by this policy.

SHIPPING

Shipping times are estimates and may vary depending on destination, stock availability and whether the product is made to order. Customers should ensure their delivery information is correct before placing an order.

CONTACT

For questions regarding bookings, orders, returns or policies, please contact Styled by Krissy using the contact details provided on this website.